Shipping & Delivery

Last updated: October 3, 2026.

This page explains our shipping approach. Review the production information for your selected product and the delivery options and charges for your address before placing an order. Contact us if a detail is unclear.

Shipping destinations

Delivery availability depends on your destination. Enter your address at checkout to see the available delivery options and charges. If no delivery option appears, contact us before ordering.

Production time and shipping time

Order processing takes 3–5 days before shipment. Shipping takes an estimated 7–15 days after dispatch. The estimated total time is 10–20 days, including processing and shipping. These are estimates, not a guaranteed arrival date. Processing includes order preparation and, where applicable, personalization or production.

Delivery charges

We offer free shipping within the United States. For destinations outside the United States, available delivery services and applicable charges must be displayed before you pay.

More than one package

An order containing different products or fulfilment types may arrive in separate packages. Shipment information should make clear which items are included. Receiving one package does not necessarily mean the whole order has arrived.

Tracking your shipment

When tracking is available, it will be provided with the shipment information. Carrier scans can take time to appear. Keep your order confirmation and use Track Order for order lookup.

Addresses and delivery questions

Check the delivery address before placing an order. If it needs correcting, contact us promptly. We cannot guarantee a change after shipment. For an apparent delivery problem, email [email protected] with the order number and a description of the issue so it can be investigated.

Delays and international charges

Weather, carrier operations and border processing can affect transit. Where a shipment cannot meet an agreed dispatch timeframe, the available delay or cancellation options must follow applicable law. International tax, duty or import-charge treatment must be explained before purchase where applicable; this page does not promise that all such charges are included.

Cancellation and returns

Once an order has shipped, we cannot stop dispatch or cancel the shipment through our ordinary cancellation process. This does not remove applicable return or statutory withdrawal rights. See Returns & Custom Orders for the separate return process.

Need help?

Email [email protected]. Do not send a return to a sender’s address on a package without first obtaining the correct return instructions.